Terms and Conditions

The following represents the Terms and Conditions under which Apex Translations, Inc. operates:

Apex Translations, Inc. is committed to providing cost-effective, high-quality translations efficiently and on time. We strive for accuracy, correct grammar and style, as well as for correct conveyance of your text in the language(s) and for the culture(s) requested. In order to guarantee this level of quality, Apex strives to select the most accomplished and accredited translators from among the top professionals in their respective fields.
We promise our clients fair, professional treatment in an atmosphere that makes it easy and pleasant for the client to interact with us.

If requested, Apex Translations, Inc. will sign a non-disclosure agreement in order to assure the confidentiality of the document(s) to be translated.

We understand the importance of on-time delivery and put forth every effort to complete the translations in a timely fashion and within the agreed-upon timeframe.

Apex Translations, Inc. warrants the correctness of its translations. Apex Translations, Inc. will correct errors that are clearly and unequivocally committed by Apex Translations, Inc. at no charge to the client. However, if corrections are based on the client’s preference of style and/or terminology, or in the event that there is more than one way to interpret the meaning of a source text, Apex Translations, Inc. shall not have an obligation to correct errors at no charge, unless preferences of style and/or terminologies have been communicated to Apex prior to the start of the translation.

For translation projects of 3,000 words and above, Apex has a policy of providing a free sample translation, in order to give clients a perspective of the translation quality and style that we provide before placing an order. The sample translation is typically 150 source words in length; however, Apex Translations, Inc. reserves the right, at its sole discretion, to change the conditions under which a sample translation is granted, including the size of the sample. If Apex Translations, Inc. receives a translation order based on the sample translation that we provided, we will make every reasonable effort, without obligation, to use the same translator who produced the sample.

Under no circumstances shall Apex Translations, Inc. be held liable for direct, indirect, incidental, special, or consequential damages, harm, financial loss, or any other loss caused, at any time and under any circumstances. The client implicitly acknowledges the conditions of this disclaimer by entering into a business relationship with Apex Translations, Inc.

The client agrees to be solely responsible for the use of our translations, including free sample translations. The client is solely responsible for abiding by all copyright laws in any or all countries of the world. Apex Translations, Inc. is not responsible for any infringements of copyright laws by clients. The client will not hold Apex Translations, Inc. liable for copyright infringements through their use of our translation or through their use of any copyrighted material unbeknownst to us.

Apex Translations, Inc. reserves the right to refuse any translation, including free sample translations without explanation. We will generally not perform a translation for which we are not qualified. We will not accept material that is objectionable or offensive to us, or can be considered objectionable, offensive, or harmful to others.

Force Majeure - Notwithstanding any other provision of this Agreement to the contrary, Apex Translations, Inc. shall not be liable to the client for any failure to fulfill Apex Translations, Inc. obligations hereunder if such failure to fulfill Apex Translations, Inc. obligations is due to any labor dispute, fire, flood, law, governmental or political action, act of God, or any other cause beyond the reasonable control of Apex Translations, Inc. In the event of any such occurrence, the time period for Apex Translations, Inc. performance under this Agreement shall be correspondingly extended.

 

In the event of a dispute, the parties agree that the appropriate forum will be the District Court in the County of Washington, North Carolina. The parties also agree that the prevailing party and any litigation arbitration shall be entitled to recover cost, including but not limited to attorneys' fees, reasonable expenses, and mileage at he effective IRS rate.

Apex Translations, Inc. reserves the right to change and amend these business terms at any time without prior notice. If you do not agree with these business terms, please do not use our services.

Pricing, ordering, and payment methods:

The price for your translation project are based on the client's specific needs, such as the languages, formatting, editing, legibility of the documents, etc. After the scope of the project has been established, we will submit a written proposal. Upon written acceptance of the submitted proposal by means of a purchase order or by written authorization to proceed by an authorized employee of the client, we will start work on your project. If you cancel your translation after you have ordered it, the client agrees to pay all charges incurred at the time the order is cancelled by the client.
No refunds will be issued. Translated documents will be returned to the client vial e-mail, FTP, or by postal mail. Unless agreed upon otherwise in the proposal, payment terms are 30 days net. Any payment by the client, in any form, to Apex Translations, Inc. is considered final and cannot be refunded. Payments can be made by credit card, check, money order, or wire transfer.

For more information, please consult our website at http://www.apex-translationservices.com, or call us at (USA) 1-800-634-4880, (INTL) 001-252-791-9902.